Senior IoT Implementation Consultant - Enterprise (Remote)

Samsara; Denver (CO); Remote; USD 100,000 - 152,000; Full time

Job summary

Samsara’s Select Customer Success team advises and guides our largest customers, ensuring they adopt Samsara and continually gain business value from our IoT solutions. You will own the customer relationship through onboarding, adoption, advocacy, and renewal across fleet and industrial assets.

In this remote role, you’ll work across Sales, Support, Sales Engineering and Product to deploy solutions, train executives and day-to-day users, and ensure successful customer outcomes while modeling

Qualifications

• 6+ years of experience in a senior Customer Success, account management, or strategic consulting role.
• This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence.
• Experience supporting or working with technical products.
• Solutions-oriented with strong problem solving skills.
• Excellent consultative skills with experience in end to end system implementations.
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software.
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Bachelor’s degree from a 4-year institution.

Responsibilities

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
• Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, participation, product adoption, and account health.
• Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases.
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers.
• Serve as a mentor to the wider Customer Success and Support teams.
• Deeply understand the Samsara platform’s capabilities and explain them to customers of all types.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Skills

Customer Success

Account Management

Strategic Consulting

Education

Bachelor’s degree

Job description

Samsara’s Select Customer Success team advises and guides our largest customers, ensuring they adopt Samsara and continually gain business value from our IoT solutions. You will own the customer relationship through onboarding, adoption, advocacy, and renewal across fleet and industrial assets.

In this remote role, you’ll work across Sales, Support, Sales Engineering and Product to deploy solutions, train executives and day-to-day users, and ensure successful customer outcomes while modeling