Senior Enterprise Client Success Executive

Meltwater Group; Miami (FL); Hybrid; USD 73.000 - 104.000; Vollzeit

Benefits dieser Stelle

Flexible PTO

Unlimited leave

Medical, dental, vision

CalmApp subscription

Hybrid/Remote work

Professional development

Zusammenfassung

Meltwater is seeking an Enterprise Client Success Executive II to drive value and foster long-term partnerships across a portfolio of strategic clients. You will own post-sale lifecycle activities, align with business objectives, and guide clients to achieve KPIs, focusing on renewal and growth.

You will collaborate with Sales, Product, Marketing, and Services, inform customers about new features, and continuously optimize value delivery.

Qualifikationen

• Bachelor's degree or higher preferred.
• 7-10+ years in client-facing roles (CS, consulting, account management).
• Experience managing complex, multi-divisional, multi-geographical portfolios.
• Strong collaboration with Sales, Product, Marketing and Services.
• Industry expertise in media monitoring, SaaS, PR, or marketing.
• Project management experience a plus.

Aufgaben

• Collaborate with internal teams to align account activities with customer objectives.
• Execute plans with mutually agreed timelines.
• Develop and maintain joint impact plans for top accounts.
• Proactively inform customers about new features and releases.
• Monitor adoption trends and offer tailored recommendations.
• Identify renewal risks and retention challenges; support renewals.
• Identify upsell opportunities with named Account Executives.
• Conduct regular customer business reviews; drive transparency and alignment.
• Advocate for customers to drive product and service improvements.

Kenntnisse

Bachelor/Higher degree

7-10+ years experience

Portfolio management

Cross-functional collaboration

Fast-paced environment

Industry expertise: media monitoring

Project management

Excellent communication (English)

Ausbildung

Bachelor's degree or higher

Jobbeschreibung

Meltwater is seeking an Enterprise Client Success Executive II to drive value and foster long-term partnerships across a portfolio of strategic clients. You will own post-sale lifecycle activities, align with business objectives, and guide clients to achieve KPIs, focusing on renewal and growth.

You will collaborate with Sales, Product, Marketing, and Services, inform customers about new features, and continuously optimize value delivery.