Senior Enterprise Client Success Exec (Hybrid, Unlimited PTO)

Meltwater Group; Denver (CO); Hybrid; USD 73.000 - 104.000; Vollzeit

Benefits dieser Stelle

Flexible PTO

Unlimited leave

Medical insurance

Hybrid/remote work

CalmApp subscription

Zusammenfassung

Meltwater is seeking an Enterprise Client Success Executive II to drive retention and growth across a portfolio of strategic clients. You will guide customers post-sale, aligning with business objectives and delivering measurable value.

You will collaborate with Sales, Product, Marketing and Services to ensure renewals, expansions and high customer satisfaction, while maintaining a strong advisory role across complex, multi-regional accounts.

Qualifikationen

• 7–10+ years in client-facing roles such as Customer Success, Account Management, or Management Consulting.
• Experience managing multi-divisional and multi-geographical client portfolios.
• Experience collaborating with Sales, Product, Marketing and Services teams.

Aufgaben

• Collaborate with internal teams to align account activities with customer objectives.
• Execute plans on mutually agreed timelines with customers.
• Develop joint impact plans for top accounts to ensure value delivery.
• Inform customers about new features and releases to maximize value.
• Monitor adoption trends and provide tailored recommendations.
• Identify renewal risks and work with teams to secure renewals.
• Identify upsell opportunities with named Account Executives.
• Conduct regular business reviews to drive transparency and success.
• Advocate for customers and relay feedback to drive improvements in product and service.

Kenntnisse

Relationship management

Account management

Cross-functional collaboration

Strategic account planning

SaaS knowledge

Ausbildung

Bachelor's degree or higher

Tools

CRM systems

Jobbeschreibung

Meltwater is seeking an Enterprise Client Success Executive II to drive retention and growth across a portfolio of strategic clients. You will guide customers post-sale, aligning with business objectives and delivering measurable value.

You will collaborate with Sales, Product, Marketing and Services to ensure renewals, expansions and high customer satisfaction, while maintaining a strong advisory role across complex, multi-regional accounts.