Enterprise Client Success Exec II — Hybrid, Growth & Renewal

Meltwater; Chicago (IL); Hybrid; USD 73,000 - 104,000; Full time

Benefits offered by this job

Unlimited paid time off

Medical, dental, and vision

CalmApp subscription

Hybrid/Remote work model

Professional development

Job summary

Meltwater in Chicago is seeking an Enterprise Client Success Executive II to own the post‑sale lifecycle for a strategic portfolio, ensuring customer success and alignment with business objectives. You will drive retention, renewals, and growth across your accounts while advocating for customers and coordinating with internal teams.

You will collaborate with Sales, Product, Marketing and Services to deliver joint success plans, guide feature adoption, and conduct business reviews.

Qualifications

• Bachelor’s degree or higher preferred.
• 7–10+ years in client-facing roles (Management Consulting, Customer Success, Account Management, or Business Development).
• Experience managing multi‑divisional and multi‑geographical client portfolios.
• Strong collaboration with Sales, Product, Marketing and Services to drive success.

Responsibilities

• Collaborate with internal teams to align account activities with customer strategy.
• Execute agreed plans and timelines with customers.
• Develop and maintain joint impact plans for top accounts.
• Proactively inform customers about new features and releases.
• Monitor adoption and utilization trends and tailor recommendations.
• Identify renewal risks and collaborate with teams to secure renewals.
• Identify upsell opportunities and support named Account Executives.
• Conduct regular customer business reviews for transparency and alignment.
• Advocate for customers to drive product and service improvements.

Skills

Customer Success

Account Management

Management Consulting

Business Development

Cross-functional collaboration

Communication

Education

Bachelor's degree

Job description

Meltwater in Chicago is seeking an Enterprise Client Success Executive II to own the post‑sale lifecycle for a strategic portfolio, ensuring customer success and alignment with business objectives. You will drive retention, renewals, and growth across your accounts while advocating for customers and coordinating with internal teams.

You will collaborate with Sales, Product, Marketing and Services to deliver joint success plans, guide feature adoption, and conduct business reviews.