Enterprise Client Success Leader II (Hybrid)

Meltwater; Boston (MA); Hybrid; USD 73.000 - 104.000; Vollzeit

Benefits dieser Stelle

Flexible PTO

Unlimited leave

Medical, dental, vision

CalmApp subscription

Hybrid/remote work options

Professional development

Zusammenfassung

Meltwater is hiring an Enterprise Client Success Executive II to drive value and uphold long-term partnerships post-sale. You will guide clients toward achieving KPIs, renewals, and growth across your portfolio, acting as a trusted advisor to key stakeholders.

You’ll collaborate with Sales, Product, Marketing, and Services to align strategies, inform on new features, and deliver timely business reviews in a hybrid work environment with monthly office presence.

Qualifikationen

• Bachelor's degree or higher preferred.
• 7–10+ years in client-facing roles (CS/AC/consulting).
• Proven track record managing multi-geo portfolios and cross-functional teams.

Aufgaben

• Collaborate with internal teams to align account activities with customer objectives.
• Execute plans on agreed timelines and maintain joint impact plans.
• Inform customers about new features and optimize usage.
• Monitor adoption and provide tailored value-based recommendations.
• Identify renewal risks and coordinate with sales for renewals and upsells.
• Conduct regular business reviews to ensure transparency and value delivery.
• Advocate for customers and channel feedback to improve products and services.

Kenntnisse

Relationship management

Account management

Cross-functional collaboration

Client advisory

Strategic planning

Communication skills

Ausbildung

Bachelor's degree or higher

Jobbeschreibung

Meltwater is hiring an Enterprise Client Success Executive II to drive value and uphold long-term partnerships post-sale. You will guide clients toward achieving KPIs, renewals, and growth across your portfolio, acting as a trusted advisor to key stakeholders.

You’ll collaborate with Sales, Product, Marketing, and Services to align strategies, inform on new features, and deliver timely business reviews in a hybrid work environment with monthly office presence.