Senior Enterprise Client Success Executive

Meltwater; Miami (FL); Hybrid; USD 73.000 - 104.000; Vollzeit

Benefits dieser Stelle

Flexible paid time off

Unlimited leave

Medical, dental, vision

CalmApp subscription

Hybrid/remote work style

Zusammenfassung

Meltwater in Miami is seeking an Enterprise Client Success Executive II to drive value and foster long-term partnerships with our enterprise clients. You will own the post-sale lifecycle, align with business objectives, and help customers achieve key KPIs through strategic guidance.

You’ll collaborate with sales, product, marketing, and services, develop joint plans, monitor adoption, and identify renewal risks and upsell opportunities to grow the portfolio.

Qualifikationen

• Bachelor's degree or higher preferred.
• 7–10+ years in Management Consulting, Customer Success, Account Management, or related client-facing roles.
• Experience managing multi-divisional and multi-geographical client portfolios.

Aufgaben

• Collaborate with Sales, Product, Marketing, and Services to align account activities with client objectives.
• Execute plans on agreed timelines and maintain joint impact plans for top accounts.
• Proactively guide customers on new features to maximize value and adoption.
• Monitor adoption trends and offer tailored recommendations based on client needs.
• Identify renewal risks and collaborate to secure renewals and renew growth.
• Spot opportunities for upsell and expansion with named Account Executives.
• Conduct regular business reviews to ensure transparency and mutual success.

Kenntnisse

Relationship management

Account management

Cross-functional collaboration

Portfolio management

Strategic guidance

Communication (English)

Project management

Ausbildung

Bachelor's degree or higher

Jobbeschreibung

Meltwater in Miami is seeking an Enterprise Client Success Executive II to drive value and foster long-term partnerships with our enterprise clients. You will own the post-sale lifecycle, align with business objectives, and help customers achieve key KPIs through strategic guidance.

You’ll collaborate with sales, product, marketing, and services, develop joint plans, monitor adoption, and identify renewal risks and upsell opportunities to grow the portfolio.