Senior Enterprise Client Success Executive

Meltwater Group; Charlotte (NC); Hybrid; USD 73.000 - 104.000; Vollzeit

Benefits dieser Stelle

Flexible paid time off

Medical, dental, and vision options

CalmApp subscription

Hybrid/Remote work model

Professional development opportunities

Zusammenfassung

Meltwater in Charlotte, NC is seeking an Enterprise Client Success Executive II to drive client value post-sale, align with business objectives, and nurture long-term partnerships. You will guide clients toward KPIs, renewals, and growth while collaborating with Sales, Product, Marketing, and Services.

The role emphasizes managing complex portfolios across geographies, delivering joint plans, and proactively communicating feature releases.

Qualifikationen

• Bachelor's degree or higher is preferred.
• 7-10+ years in management consulting, customer success, account management or related client-facing roles.
• Experience managing complex, multi-divisional and multi-geographical portfolios.

Aufgaben

• Collaborate with internal teams to align account activities with customer objectives.
• Execute plans with mutually agreed timelines.
• Develop joint impact plans for top accounts and ensure value delivery.
• Inform customers about new features and releases to maximize value.
• Monitor adoption and provide tailored recommendations.
• Identify renewal risks and collaborate to secure renewals.
• Identify opportunities for upselling and expansion with Account Executives.
• Conduct regular business reviews to foster alignment and transparency.
• Advocate for customers to drive product and service improvements.

Kenntnisse

Relationship management

Customer success

Account management

Business development

Client-facing

Ausbildung

Bachelor's degree or higher

Jobbeschreibung

Meltwater in Charlotte, NC is seeking an Enterprise Client Success Executive II to drive client value post-sale, align with business objectives, and nurture long-term partnerships. You will guide clients toward KPIs, renewals, and growth while collaborating with Sales, Product, Marketing, and Services.

The role emphasizes managing complex portfolios across geographies, delivering joint plans, and proactively communicating feature releases.