Senior Enterprise Client Success Executive II

Meltwater; Atlanta (GA); Hybrid; USD 73,000 - 104,000; Full time

Benefits offered by this job

Flexible PTO and unlimited leave

Medical, dental, and vision

CalmApp subscription

Hybrid/remote work

Professional development

Job summary

Meltwater is seeking an Enterprise Client Success Executive II to drive value and foster long-term partnerships across a post-sale lifecycle. You will align with customer KPIs, guide renewals, and identify growth opportunities within a portfolio of strategic accounts.

Ideal candidates have 7–10+ years in client-facing roles, experience managing global client portfolios, and strong collaboration with Sales, Product, and Marketing. Hybrid work with one in-office day per month is supported.

Qualifications

• 7–10+ years in Management Consulting, Customer Success, Account Management, Business Development, or other client-facing roles.
• Experience managing complex, multi-divisional, multi-geographical client portfolios.
• Strong collaboration across Sales, Product, Marketing, and Services.

Responsibilities

• Collaborate with internal teams to align account activities with customer objectives.
• Execute plans on agreed timelines and maintain joint impact plans for top accounts.
• Inform customers about new features and releases to maximize value and adoption.
• Identify renewal risks and upsell opportunities in coordination with Sales.

Skills

Client leadership

Account management

Business development

Cross-functional collaboration

SaaS knowledge

Project management

Education

Bachelor’s degree or higher

Tools

CRM software

Job description

Meltwater is seeking an Enterprise Client Success Executive II to drive value and foster long-term partnerships across a post-sale lifecycle. You will align with customer KPIs, guide renewals, and identify growth opportunities within a portfolio of strategic accounts.

Ideal candidates have 7–10+ years in client-facing roles, experience managing global client portfolios, and strong collaboration with Sales, Product, and Marketing. Hybrid work with one in-office day per month is supported.