Hybrid Enterprise Client Success Lead

Meltwater; Denver (CO); Hybrid; USD 73.000 - 104.000; Vollzeit

Benefits dieser Stelle

Flexible PTO and unlimited leave

Medical, dental, vision insurance

CalmApp subscription

Hybrid/remote work options

Professional development opportunities

Zusammenfassung

Meltwater is seeking an Enterprise Client Success Executive II to drive value and foster long‑term partnerships post‑sale. You will nurture executive relationships, guide customers toward KPIs, and support renewal and growth across your portfolio.

Ideal candidates have 7–10+ years in CS, account management, or related client‑facing roles, with strong cross‑functional collaboration and a hybrid work schedule requiring one in‑office day per month.

Qualifikationen

• Bachelor’s degree or higher preferred.
• 7–10+ years of client-facing experience such as CS, AM, or consulting.
• Proven ability to manage multi‑divisional, multi‑geographical portfolios.
• Excellent written and verbal communication in English and [Language].
• Willing to work in a hybrid schedule with one in‑office day per month.

Aufgaben

• Collaborate with internal teams to align account activities with customer objectives.
• Execute plans on timelines with customers and monitor progress.
• Develop joint impact plans for top accounts to ensure value delivery.
• Inform customers about new features and drives adoption.
• Monitor adoption trends and provide tailored recommendations.
• Identify renewal risks and work with teams to secure renewals.
• Identify upsell opportunities and enable account executives.
• Conduct regular business reviews with customers.
• Advocate for customers to drive product and service improvements.

Kenntnisse

Relationship management

Cross‑functional collaboration

Account portfolio management

SaaS/PR/Marketing domain knowledge

Customer success strategy

Negotiation/upsell

Effective communication

Project management

Ausbildung

Bachelor's degree or higher

Jobbeschreibung

Meltwater is seeking an Enterprise Client Success Executive II to drive value and foster long‑term partnerships post‑sale. You will nurture executive relationships, guide customers toward KPIs, and support renewal and growth across your portfolio.

Ideal candidates have 7–10+ years in CS, account management, or related client‑facing roles, with strong cross‑functional collaboration and a hybrid work schedule requiring one in‑office day per month.