Enterprise Client Success Executive II | Hybrid & Growth

Meltwater; Austin (TX); Hybrid; USD 73,000 - 104,000; Full time

Benefits offered by this job

CalmApp subscription

Flexible PTO and unlimited leave

Medical, dental, vision coverage

Professional development opportunities

Job summary

Meltwater is seeking an Enterprise Client Success Executive II to lead post-sale value delivery for top accounts. You will align with client objectives, guide stability, renewal, and growth across your portfolio.

Collaborate with Sales, Product, Marketing, and Services to expand opportunities, deliver business reviews, and advocate for customers in a fast-paced hybrid environment. This role requires 7–10+ years of client-facing experience and a Bachelor's degree; requires ability to work in the

Qualifications

• Bachelor's degree or higher preferred.
• 7–10+ years in Management Consulting, Customer Success, Account Management, Business Development, or other client-facing roles.
• Proven ability to manage complex, multi-divisional, multi-geographical client portfolios.
• Strong collaboration with Sales, Product, Marketing, and Services teams.
• Thrives in fast-paced environments with multi-tasking across responsibilities.
• Industry expertise in media monitoring, SaaS, PR, or Marketing; PM experience is a plus.
• Excellent written and verbal communication in English and another language; hybrid work presence required.

Responsibilities

• Collaborate with internal teams to align account activities with customer business objectives.
• Execute plans on agreed timelines with customers.
• Develop and maintain joint impact plans for top accounts.
• Inform customers about new features and releases to maximize value.
• Monitor adoption and usage trends; offer tailored recommendations.
• Identify renewal risks and retention challenges; coordinate with Sales.
• Identify upsell and expansion opportunities with named Account Executives.
• Conduct regular business reviews to ensure transparency and value.

Skills

Relationship management

Strategic account management

Cross-functional collaboration

Communication

Adaptability

Project management

Education

Bachelor's degree or higher

Job description

Meltwater is seeking an Enterprise Client Success Executive II to lead post-sale value delivery for top accounts. You will align with client objectives, guide stability, renewal, and growth across your portfolio.

Collaborate with Sales, Product, Marketing, and Services to expand opportunities, deliver business reviews, and advocate for customers in a fast-paced hybrid environment. This role requires 7–10+ years of client-facing experience and a Bachelor's degree; requires ability to work in the