Senior Enterprise Client Success Exec II

Meltwater Group; Atlanta (GA); Hybrid; USD 73.000 - 104.000; Vollzeit

Benefits dieser Stelle

Flexible paid time off

CalmApp subscription

Medical/Dental/Vision benefits

Zusammenfassung

Meltwater Group is seeking an Enterprise Client Success Executive II to drive value and strengthen long-term client partnerships across a post-sale lifecycle. You will serve as a trusted advisor, aligning with clients’ business objectives and guiding adoption, renewal, and expansion.

You will collaborate with Sales, Product, Marketing, and Services to deliver strategic plans, monitor KPI achievement, and ensure high levels of client satisfaction.

Qualifikationen

• Proven ability to manage complex, multi-divisional client portfolios.
• Strong written and verbal communication with stakeholders at all levels.
• Experience in media monitoring, SaaS, PR, or marketing is preferred.

Aufgaben

• Collaborate with internal teams to align account activities with customer objectives.
• Execute plans with agreed timelines and maintain joint impact plans for top accounts.
• Inform customers about new features and releases to maximize value.
• Monitor adoption and provide tailored recommendations based on evolving needs.
• Identify renewal risks and collaborate to secure renewals.
• Identify upsell opportunities and support named Account Executives in growth.
• Conduct regular business reviews to ensure transparency and alignment.

Kenntnisse

Relationship management

Account management

Business development

Cross-functional collaboration

Strategic thinking

Communication skills

Industry knowledge

Ausbildung

Bachelor's degree or higher

Jobbeschreibung

Meltwater Group is seeking an Enterprise Client Success Executive II to drive value and strengthen long-term client partnerships across a post-sale lifecycle. You will serve as a trusted advisor, aligning with clients’ business objectives and guiding adoption, renewal, and expansion.

You will collaborate with Sales, Product, Marketing, and Services to deliver strategic plans, monitor KPI achievement, and ensure high levels of client satisfaction.