Senior Enterprise Client Success Executive

Meltwater Group; Chicago (IL); Hybrid; USD 73.000 - 104.000; Vollzeit

Benefits dieser Stelle

Hybrid work schedule

CalmApp subscription

Flexible paid time off

Zusammenfassung

Meltwater Group in Chicago, IL is seeking an Enterprise Client Success Executive II focused on driving client value and long-term partnerships. You will manage post-sale lifecycle, guide clients to achieve KPIs, and collaborate with Sales, Product, Marketing, and Services to maximize ongoing value.

You will lead joint plans for top accounts, monitor adoption, and identify renewal risks and upsell opportunities while driving successful reviews and stakeholder engagement across diverse geographies.

Qualifikationen

• Bachelor's degree or higher is preferred for this role.
• 7-10+ years in Management Consulting, Customer Success, Account Management, Business Development, or other client-facing roles.
• Experience managing multi-divisional and multi-geographical client portfolios.
• Ability to collaborate with Sales, Product, Marketing, and Services teams.
• Industry expertise in media monitoring, SaaS, PR, or Marketing.
• Project Management experience is a plus.
• Excellent written and verbal communication in English.

Aufgaben

• Collaborate with internal teams to align account activities with each customer's business case and objectives.
• Execute plans on agreed timelines with the customer.
• Develop and maintain joint impact plans for top accounts to ensure ongoing value delivery.
• Inform customers about new features and releases to maximize value.
• Monitor adoption and usage trends and provide tailored recommendations.
• Identify renewal risks and retention challenges and work with teams to secure renewals.
• Identify upsell opportunities and enable Account Executives to drive growth.
• Conduct regular customer business reviews to ensure transparency and alignment.
• Advocate for customers and feed insights back to product and service delivery.

Kenntnisse

Relationship management

Cross-functional collaboration

Account management

Strategic thinking

Communication skills

Ausbildung

Bachelor's degree or higher

Jobbeschreibung

Meltwater Group in Chicago, IL is seeking an Enterprise Client Success Executive II focused on driving client value and long-term partnerships. You will manage post-sale lifecycle, guide clients to achieve KPIs, and collaborate with Sales, Product, Marketing, and Services to maximize ongoing value.

You will lead joint plans for top accounts, monitor adoption, and identify renewal risks and upsell opportunities while driving successful reviews and stakeholder engagement across diverse geographies.