Senior Deskside IT Technician — Onsite Support Pro

NTT DATA; Detroit (MI); On-site; USD 80,000 - 134,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Job summary

NTT DATA provides on-site IT services at Field Offices, delivering MACD support, proactive monitoring, and break/fix services to keep end-user devices running smoothly. The Field Office Deskside Technician staffs a Tech Bar for immediate troubleshooting and user satisfaction.

Required are a Bachelor's degree and extensive deskside support experience, with ability to obtain Public Trust clearance. Starting pay ranges from $80,250 to $133,750, with comprehensive benefits and possible incentive

Qualifications

• Bachelors degree; 1.5 years of additional experience can substitute for 1 year of degree.
• Minimum 10 years experience in deskside technical support roles.
• Ability to obtain Public Trust clearance.

Responsibilities

• Proficiency in troubleshooting end-user devices
• Provide on-site IT support as needed
• Familiarity with IT asset management
• Strong communication and customer service skills

Skills

Troubleshooting

On-site IT support

IT asset management

Communication & customer service

Education

Bachelor's degree

Job description

NTT DATA provides on-site IT services at Field Offices, delivering MACD support, proactive monitoring, and break/fix services to keep end-user devices running smoothly. The Field Office Deskside Technician staffs a Tech Bar for immediate troubleshooting and user satisfaction.

Required are a Bachelor's degree and extensive deskside support experience, with ability to obtain Public Trust clearance. Starting pay ranges from $80,250 to $133,750, with comprehensive benefits and possible incentive