Onsite Systems Engineer - Deskside Support Pro

NTT DATA; Newark (NJ); On-site; USD 102,000 - 171,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health savings account

Life insurance

Disability insurance

Paid time off

401k with match

Employee assistance

Voluntary benefits

Job summary

NTT DATA seeks a Field Office Deskside Technician in Newark, New Jersey to provide onsite IT services at field offices, delivering MACD support, proactive monitoring, and break/fix services to keep end-user devices running smoothly.

The role includes staffing a Tech Bar for immediate troubleshooting and requires strong troubleshooting, IT asset management, and customer service skills to minimize downtime.

Qualifications

• Masters degree; 1.5 years of additional experience can substitute for 1 year of a typical degree program.
• Minimum 10 years experience performing deskside technical support roles or responsibilities.
• Ability to obtain Public Trust clearance.

Responsibilities

• Proficiency in troubleshooting end-user devices
• Ability to provide on-site IT support as needed
• Familiarity with IT asset management
• Strong communication and customer service skills

Skills

Troubleshooting end-user devices

On-site IT support

IT asset management

Communication & customer service

Education

Masters degree

Job description

NTT DATA seeks a Field Office Deskside Technician in Newark, New Jersey to provide onsite IT services at field offices, delivering MACD support, proactive monitoring, and break/fix services to keep end-user devices running smoothly.

The role includes staffing a Tech Bar for immediate troubleshooting and requires strong troubleshooting, IT asset management, and customer service skills to minimize downtime.