Senior Deskside IT Technician - Onsite Support Leader

NTT DATA; Kansas City (MO); On-site; USD 80,000 - 134,000; Full time

Benefits offered by this job

Medical insurance

401(k) matching

Paid time off

Job summary

NTT DATA’s Field Office Deskside Technician delivers onsite IT services at Field Offices, performing MACD support, proactive monitoring, and break/fix activities to maintain reliable end-user device operations.

The role staffs a Tech Bar for immediate troubleshooting, enhancing user satisfaction and reducing downtime. Strong troubleshooting and customer service skills are essential to ensure productive environments in mission-critical settings.

Qualifications

• Bachelor's degree required. One and a half years of additional experience can substitute for one year of a typical degree program.
• Minimum 10 years experience performing deskside technical support roles or responsibilities.
• Ability to obtain Public Trust clearance.

Responsibilities

• Provide proficiency in troubleshooting end-user devices.
• Deliver on-site IT support as needed to field offices.
• Maintain familiarity with IT asset management processes.
• Demonstrate strong communication and customer service skills to clients.

Skills

Troubleshooting

End-user support

On-site IT Support

IT asset management

Customer service

Education

Bachelor's degree

Job description

NTT DATA’s Field Office Deskside Technician delivers onsite IT services at Field Offices, performing MACD support, proactive monitoring, and break/fix activities to maintain reliable end-user device operations.

The role staffs a Tech Bar for immediate troubleshooting, enhancing user satisfaction and reducing downtime. Strong troubleshooting and customer service skills are essential to ensure productive environments in mission-critical settings.