Senior Deskside IT Technician – Onsite Support Lead

NTT America, Inc.; Detroit (MI); On-site; USD 80,000 - 134,000; Full time

Job summary

NTT DATA seeks a Senior Desktop Support Technician to join our team in Detroit, Michigan. You will provide onsite IT services at field offices, delivering MACD support, proactive monitoring, and break/fix services to maintain end-user device operations.

The role includes staffing a Tech Bar, troubleshooting, asset management, and ensuring high customer satisfaction. Candidates must have a Bachelor's degree and extensive deskside support experience and be able to obtain Public Trust clearance.

Qualifications

• Bachelor's degree; 1.5 years of additional experience can substitute for one year of a typical degree program.
• Proficiency in troubleshooting end-user devices and IT assets.
• Strong communication and customer service skills.

Responsibilities

• Proficiency in troubleshooting end-user devices
• Ability to provide on-site IT support as needed
• Familiarity with IT asset management
• Strong communication and customer service skills

Skills

Troubleshooting

On-site support

Customer service

IT asset management

Education

Bachelor's degree

Job description

NTT DATA seeks a Senior Desktop Support Technician to join our team in Detroit, Michigan. You will provide onsite IT services at field offices, delivering MACD support, proactive monitoring, and break/fix services to maintain end-user device operations.

The role includes staffing a Tech Bar, troubleshooting, asset management, and ensuring high customer satisfaction. Candidates must have a Bachelor's degree and extensive deskside support experience and be able to obtain Public Trust clearance.