Senior Deskside IT Engineer

NTT America, Inc.; Newark (NJ); On-site; USD 102,000 - 171,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401k with company match

Paid time off

Life and AD&D insurance

Short/Long-term disability

Employee assistance program

Job summary

NTT DATA in Newark, New Jersey seeks a Field Office Deskside Technician to provide onsite IT services at field offices within Mission and Site Support Services. The role delivers MACD support, proactive monitoring, and break/fix services to maintain reliable end-user device operations and minimize downtime.

Duties include troubleshooting end-user devices, on-site support when needed, IT asset management, and delivering outstanding customer service.

Qualifications

• Master's degree is required; one-and-one-half years of additional experience can substitute for one year of a typical degree program.
• Minimum 10 years experience performing deskside technical support roles or responsibilities.
• Ability to obtain Public Trust clearance.

Responsibilities

• Proficiency in troubleshooting end-user devices
• Ability to provide on-site IT support as needed
• Familiarity with IT asset management
• Strong communication and customer service skills

Skills

Troubleshooting

On-site IT support

IT asset management

Customer service

Education

Master's degree

Job description

NTT DATA in Newark, New Jersey seeks a Field Office Deskside Technician to provide onsite IT services at field offices within Mission and Site Support Services. The role delivers MACD support, proactive monitoring, and break/fix services to maintain reliable end-user device operations and minimize downtime.

Duties include troubleshooting end-user devices, on-site support when needed, IT asset management, and delivering outstanding customer service.