Onsite IT Systems Engineer - Deskside Support

NTT DATA, Inc.; Newark (NJ); Presencial; USD 102.000 - 171.000; Jornada completa

Descripción de la vacante

NTT DATA, Inc. in Newark, New Jersey, seeks a Field Office Deskside Technician to deliver on-site IT services across Mission and Site Support Services under the Service Delivery Line of Business, including MACD support, proactive monitoring, and break/fix services to keep end-user device operations reliable.

The role staffs a Tech Bar for immediate troubleshooting, enhances user satisfaction, and minimizes downtime while contributing to comprehensive IT support across mission-critical

Formación

• Masters degree; One-and-a-half years of additional experience can substitute for one year of a typical degree program.
• Minimum 10 years experience performing deskside technical support roles or responsibilities
• Ability to obtain Public Trust clearance

Responsabilidades

• Proficiency in troubleshooting end-user devices
• Ability to provide on-site IT support as needed
• Familiarity with IT asset management
• Strong communication and customer service skills

Conocimientos

End-user support

Troubleshooting

Customer service

On-site IT support

Educación

Master's degree

Descripción del empleo

NTT DATA, Inc. in Newark, New Jersey, seeks a Field Office Deskside Technician to deliver on-site IT services across Mission and Site Support Services under the Service Delivery Line of Business, including MACD support, proactive monitoring, and break/fix services to keep end-user device operations reliable.

The role staffs a Tech Bar for immediate troubleshooting, enhances user satisfaction, and minimizes downtime while contributing to comprehensive IT support across mission-critical