Senior Dealer Service Advisor - Fast-Paced Auto Care

Bell Ford; Phoenix (AZ); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Career advancement

Medical, Dental & Vision insurance

Life insurance & disability coverage

401(k) with company match

Employee discounts & wellness programs

Job summary

Bell Ford is seeking a highly experienced Dealer Service Advisor to join our team. The ideal candidate will have at least three years of Service Advisor experience within a dealership environment, be customer‑focused, and thrive in a fast‑paced setting.

As an Experienced Dealer Service Advisor, you will serve as the primary point of contact for service customers, ensuring their needs are met with professionalism, transparency, and a positive attitude.

Qualifications

• 3+ years of Service Advisor experience at a dealership.
• Strong knowledge of automotive systems and repair services.
• Excellent communication, sales, and interpersonal skills.
• Valid Driver’s License with a clean driving record.
• Ability to multi-task in a high-volume service environment.

Responsibilities

• Serve as the trusted point of contact for walk-in and scheduled service customers.
• Actively listen to customer concerns and recommend appropriate service solutions.
• Provide accurate repair estimates and obtain customer authorization.
• Work closely with technicians to manage repair workflow and timelines.
• Deliver timely, professional updates to customers regarding service status.
• Maintain detailed and accurate service documentation and records.
• Stay informed on current promotions, service packages, and attachment opportunities.
• Maintain a clean, organized, and customer-ready workspace.
• Uphold Bell Ford’s commitment to quality, integrity, and professionalism.

Skills

Customer service

Communication

Sales

Interpersonal skills

Multi-tasking

Tools

Reynolds & Reynolds software

Job description

Bell Ford is seeking a highly experienced Dealer Service Advisor to join our team. The ideal candidate will have at least three years of Service Advisor experience within a dealership environment, be customer‑focused, and thrive in a fast‑paced setting.

As an Experienced Dealer Service Advisor, you will serve as the primary point of contact for service customers, ensuring their needs are met with professionalism, transparency, and a positive attitude.