Senior Automotive Service Advisor — Fast-Paced Growth

Bell Ford Inc.; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

Life insurance & disability coverage

401(k) with company match

Employee discounts & wellness programs

Job summary

Bell Ford is seeking a highly experienced Dealer Service Advisor to join our team. The ideal candidate will have at least three years of Service Advisor experience within a dealership environment, be customer-focused, and thrive in a fast-paced setting.

As an Experienced Dealer Service Advisor, you will serve as the primary point of contact for service customers, ensuring their needs are met with professionalism, transparency, and a positive attitude.

Qualifications

• 3+ years of Dealer Service Advisor experience in a dealership environment.
• Strong customer-facing skills and ability to upsell when appropriate.
• Excellent communication and interpersonal abilities.

Responsibilities

• Serve as the primary contact for service customers, scheduling and updates.
• Listen to concerns and recommend appropriate service solutions.
• Provide accurate repair estimates and obtain customer authorization.
• Collaborate with technicians to manage repair workflow and timelines.
• Deliver timely, professional updates on service status to customers.
• Maintain thorough service documentation and records.
• Stay informed on promotions, service packages, and attachments.
• Maintain a clean, organized customer-facing workspace.
• Uphold Bell Ford’s commitment to quality, integrity, and professionalism.

Skills

Service advisor experience

Customer service

Communication skills

Automotive knowledge

Multi-tasking

Tools

Reynolds & Reynolds

Job description

Bell Ford is seeking a highly experienced Dealer Service Advisor to join our team. The ideal candidate will have at least three years of Service Advisor experience within a dealership environment, be customer-focused, and thrive in a fast-paced setting.

As an Experienced Dealer Service Advisor, you will serve as the primary point of contact for service customers, ensuring their needs are met with professionalism, transparency, and a positive attitude.