Automotive Service Advisor: Fast-Paced Customer Experience

Group 1 Automotive; Pensacola Beach (FL); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid Time-Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Training opportunities and advancement

Job summary

Group 1 Ford of Pensacola is seeking a customer-focused Automotive Service Advisor to help guests with vehicle service needs and deliver an exceptional dealership experience. If you enjoy building relationships, delivering outstanding service, and thriving in a fast-paced environment, we'd love to hear from you!

The role offers comprehensive benefits, market-leading pay based on experience plus bonuses, paid training, and advancement opportunities.

Qualifications

• Previous automotive experience as a technician or mechanic.
• High school diploma or equivalent.
• Valid Florida driver's license with a clean driving record.
• Excellent customer service skills.
• Professional appearance and strong work ethic.
• Must pass background check, MVR, and drug screening.

Responsibilities

• Schedule and confirm appointments to ensure smooth customer experience.
• Create transparent repair orders with accurate cost and time estimates.
• Communicate with technicians and parts team to guarantee timely service completion.
• Provide regular updates to customers on the status of their vehicle.
• Maintain strong product knowledge to assist with service needs and warranty information.

Skills

Customer service

Communication

Appearance & work ethic

Education

High school diploma or equivalent

Job description

Group 1 Ford of Pensacola is seeking a customer-focused Automotive Service Advisor to help guests with vehicle service needs and deliver an exceptional dealership experience. If you enjoy building relationships, delivering outstanding service, and thriving in a fast-paced environment, we'd love to hear from you!

The role offers comprehensive benefits, market-leading pay based on experience plus bonuses, paid training, and advancement opportunities.