Growth-Focused Service Advisor | Customer-Centric Auto Care

Bob Bell Automotive; Glen Burnie (MD); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Health Savings Account (HSA)

Wellness Program

CareFirst Video Visit Eligibility

Dental and Vision Plans

401K

Disability and Life Insurance

Employee Car Purchase Program

Career Progression

Great Company Culture

Job summary

Bob Bell Ford in Glen Burnie, MD is hiring a Service Advisor. Salary is commensurate with experience at a fast-growing, family-owned dealership.

You will greet customers, collect vehicle information, document symptoms, and provide maintenance recommendations while ensuring accurate estimates and clear communication with customers. We value integrity, energy, and long-term commitment to growth within the Bob Bell Automotive Group.

Qualifications

• Proven record of achieving exceptional Customer Satisfaction.
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must.
• Above average energy level.
• A desire for a long term career with a growing organization.
• Personal and professional integrity.
• ADP computer experience is a plus.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend needed maintenance based on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Skills

Customer service

Service advisor experience

ADP experience

Tools

ADP software

Job description

Bob Bell Ford in Glen Burnie, MD is hiring a Service Advisor. Salary is commensurate with experience at a fast-growing, family-owned dealership.

You will greet customers, collect vehicle information, document symptoms, and provide maintenance recommendations while ensuring accurate estimates and clear communication with customers. We value integrity, energy, and long-term commitment to growth within the Bob Bell Automotive Group.