Service Advisor

Piney River Ford; Houston (MO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

Health Insurance

PTO & Sick Leave

401(K)

Job summary

Piney River Ford is seeking an Automotive Advisor to greet customers, gather vehicle information, and schedule maintenance in a fast-paced Ford dealership environment.

Responsibilities include reporting symptoms, preparing estimates, coordinating loaners/insurance when needed, and keeping customers informed on progress. This role offers competitive pay and benefits in a team-focused setting.

Qualifications

• Previous experience at a Ford dealership is a plus.
• Ability to identify the problem quickly and accurately.
• Knowledge of automobiles and vehicle service processes.
• Proven record of achieving exceptional customer satisfaction.

Responsibilities

• Greet customers promptly and collect customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history.
• Prepare a complete and accurate estimate of labor and parts.
• Establish follow-up times and monitor progress; update customers frequently.
• Explain all completed work and charges to customers.

Skills

Automotive knowledge

Customer service

Communication skills

Computer skills

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

We are seeking a knowledgeable and experienced Automotive Advisor to join our dynamic team . This role offers an excellent opportunity, excellent pay and benefits, for a seasoned professional to contribute their expertise in a fast-paced, customer-focused environment. If you have a passion for automotive service and enjoy providing exceptional customer support, we invite you to apply and become part of our growing organization.

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

• Competitive Pay
• Flexible Working Hours
• Health Insurance
• PTO & Sick Leave
• 401(K)

Service Advisor Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.