Service Advisor

Berge Auto Group; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Bell Ford in Phoenix, AZ seeks a Service Advisor to be the main contact between customers and the service department. This full-time, on-site role greets guests, listens to concerns, and documents service requests and vehicle issues.

You will explain maintenance recommendations, prepare estimates, coordinate with technicians, schedule appointments, manage repair orders, and keep customers informed on status and timelines to ensure vehicles are returned promptly.

Qualifications

• Strong customer-focused service skills and commitment to delivering a positive experience.
• Clear, professional communication with customers about service needs, pricing, and timelines.
• Experience or interest in Aftersales activities and customer relationships.

Responsibilities

• Greet customers and serve as the primary contact for the service department.
• Listen to concerns and accurately document service requests and vehicle issues.
• Explain recommended maintenance and repairs and prepare estimates.
• Coordinate with technicians and keep customers informed on service status and timelines.
• Schedule appointments and manage repair orders.
• Review completed work and ensure timely return of vehicles.

Skills

Customer service

Communication

Aftersales

Automotive service knowledge

On-site work

Driver's license

Education

High school diploma

Automotive training

Tools

Dealership software

Job description

Company Description

Bell Ford is an established automotive retailer and service provider based in Phoenix, Arizona, serving customers across the greater Phoenix area. The group is known for offering a range of new and pre-owned vehicles along with comprehensive service and maintenance support. Team members work in a customer-focused environment that values professionalism, integrity, and long-term relationships. Joining Berge Auto Group means contributing to a locally rooted organization that emphasizes quality service and a positive experience for every guest.

Role Description

The Service Advisor is a full-time, on-site role located in Phoenix, AZ, responsible for serving as the primary point of contact between customers and the service department. In this position, the Service Advisor greets customers, listens to their concerns, and accurately documents service requests and vehicle issues. The role includes explaining recommended maintenance and repairs, preparing estimates, coordinating with technicians, and keeping customers informed on service status and timelines. Day-to-day tasks also involve scheduling appointments, managing repair orders, reviewing completed work, and ensuring that vehicles are returned in a timely manner. The Service Advisor is expected to uphold high standards of customer service, maintain organized records, and support the overall efficiency and reputation of the service department.

Qualifications

• Strong customer-focused service skills, including Customer Service and Customer Satisfaction, with a commitment to delivering a positive experience.


• Ability to provide clear, professional Communication, ensuring customers understand service needs, pricing, and timelines.


• Experience or interest in Aftersales activities, such as follow-up calls, service reminders, and supporting ongoing customer relationships.


• Previous experience in an automotive service environment or a related customer-facing role is preferred.


• Ability to work on-site full time, multitask in a fast-paced setting, and use dealership or service management software.


• High school diploma or equivalent required; additional technical or automotive training is a plus.


• Valid driver’s license with a clean driving record.