Automotive Service Advisor - Customer-Focused, On-Site

Berge Auto Group; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Bell Ford in Phoenix, AZ seeks a Service Advisor to be the main contact between customers and the service department. This full-time, on-site role greets guests, listens to concerns, and documents service requests and vehicle issues.

You will explain maintenance recommendations, prepare estimates, coordinate with technicians, schedule appointments, manage repair orders, and keep customers informed on status and timelines to ensure vehicles are returned promptly.

Qualifications

• Strong customer-focused service skills and commitment to delivering a positive experience.
• Clear, professional communication with customers about service needs, pricing, and timelines.
• Experience or interest in Aftersales activities and customer relationships.

Responsibilities

• Greet customers and serve as the primary contact for the service department.
• Listen to concerns and accurately document service requests and vehicle issues.
• Explain recommended maintenance and repairs and prepare estimates.
• Coordinate with technicians and keep customers informed on service status and timelines.
• Schedule appointments and manage repair orders.
• Review completed work and ensure timely return of vehicles.

Skills

Customer service

Communication

Aftersales

Automotive service knowledge

On-site work

Driver's license

Education

High school diploma

Automotive training

Tools

Dealership software

Job description

Bell Ford in Phoenix, AZ seeks a Service Advisor to be the main contact between customers and the service department. This full-time, on-site role greets guests, listens to concerns, and documents service requests and vehicle issues.

You will explain maintenance recommendations, prepare estimates, coordinate with technicians, schedule appointments, manage repair orders, and keep customers informed on status and timelines to ensure vehicles are returned promptly.