Senior Customer Success Manager — Remote Revenue Driver

Spekit; Colorado Springs (CO); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Equity

Full benefits

Generous PTO

Remote-friendly

Job summary

Spekit is hiring a Customer Success Manager to drive outcomes for mid-market and enterprise accounts. Youll act as a trusted advisor, ensuring customers realize value, build champions, and uncover expansion opportunities.

This is a high-impact, high-visibility role on a lean team that directly influences revenue. Youll manage post-implementation relationships, drive adoption of Spekit features like AI Sidekick, and collaborate cross-functionally to ensure customer feedback informs product and

Qualifications

• 4–8 years in Customer Success, Account Management, or similar B2B SaaS role.
• Proven track record with net revenue retention and renewals.
• Ability to influence at VP/C-suite levels and manage enterprise accounts.

Responsibilities

• Own post-implementation relationships from adoption through renewal and expansion.
• Drive adoption of Spekit across revenue teams and embed new capabilities.
• Build multi-thread relationships with champions and economic buyers.
• Lead strategic business reviews tying impact to revenue goals.
• Act as voice of the customer to shape product and GTM strategy.
• Develop customer advocates for case studies and references.
• Monitor account health with data, surfacing churn risk early.
• Handle escalations with urgency and cross-functional collaboration.
• Collaborate with Sales to identify and close expansions.
• Maintain deep product knowledge as Spekit evolves.

Skills

Net revenue retention

Executive relationships

Portfolio management

Data storytelling

Customer advocacy

Renewal & expansion

Tools

Salesforce

Gainsight

Vitally

Job description

Spekit is hiring a Customer Success Manager to drive outcomes for mid-market and enterprise accounts. Youll act as a trusted advisor, ensuring customers realize value, build champions, and uncover expansion opportunities.

This is a high-impact, high-visibility role on a lean team that directly influences revenue. Youll manage post-implementation relationships, drive adoption of Spekit features like AI Sidekick, and collaborate cross-functionally to ensure customer feedback informs product and