Senior Customer Success Manager — Remote Revenue Driver

Spekit; Arizona; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Equity

Full benefits

Generous PTO

Remote-friendly

Job summary

Spekit is hiring a Customer Success Manager to own outcomes for mid‑market and enterprise accounts. You’ll be a strategic adviser and revenue driver, ensuring customers realize value and drive expansion.

You’ll build champions, turn healthy accounts into advocates, and partner across product, engineering, marketing, and sales to shape the future of Spekit. You’ll lead strategic business reviews, monitor health metrics, and collaborate with Sales to close expansions, in a fast‑moving startup

Qualifications

• 4–8 years in Customer Success, Account Management, or strategic client-facing role at a B2B SaaS company.
• Proven ability to own net revenue retention through renewals, expansions, and churn prevention.
• Proven ability to build relationships at VP and C-suite level with Revenue, Enablement, or RevOps leaders.
• Experience managing a portfolio of mid-market or enterprise accounts with ARR in the $30K–$200K+ range.
• Strong analytical instincts; data-driven storytelling to identify risk and drive action.
• Exceptional written and verbal communication; ability to run tight meetings and present with confidence.
• Experience with CS tooling (Salesforce, Gainsight, Vitally) is a plus.
• Authorized to work in the US without sponsorship.

Responsibilities

• Own the post-implementation relationship for a portfolio of accounts from adoption to renewal and expansion.
• Drive adoption of Spekit across customer revenue teams and embed usage into daily workflows.
• Build deep multi-threaded relationships with champions and economic buyers (VPs and C‑suite).
• Lead strategic business reviews linking Spekit impact to revenue goals.
• Advocate for customers inside Spekit; feed product and go‑to‑market with customer feedback.
• Identify and develop customer advocates for case studies and references.
• Monitor account health using data; surface churn risk early and mitigate.
• Manage escalations with urgency; drive cross‑functional resolution.
• Collaborate with Sales to identify and close expansion opportunities.
• Maintain deep product expertise to apply new capabilities to customers' use cases.

Skills

Customer Success

Account Management

Strategic relationships

Data analysis

Communication

Tools

Salesforce

Vitally

Gainsight

Claude

ChatGPT

Job description

Spekit is hiring a Customer Success Manager to own outcomes for mid‑market and enterprise accounts. You’ll be a strategic adviser and revenue driver, ensuring customers realize value and drive expansion.

You’ll build champions, turn healthy accounts into advocates, and partner across product, engineering, marketing, and sales to shape the future of Spekit. You’ll lead strategic business reviews, monitor health metrics, and collaborate with Sales to close expansions, in a fast‑moving startup