Senior Customer Success Manager - Remote Revenue Driver

Spekit; New York (NY); Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Equity

Full benefits (medical, dental, vision

Generous PTO

Remote-friendly culture

Job summary

Spekit is seeking a Customer Success Manager to own outcomes for a portfolio of mid-market and enterprise accounts. You’ll be a thought partner and revenue driver, ensuring customers realize value and identify expansion opportunities.

You’ll build champions, lead executive reviews, and collaborate with Product, Engineering, Marketing, and Sales to shape how we go to market and deliver measurable impact.

Qualifications

• 4-8 years in CS, AM, or strategic customer-facing role at a B2B SaaS.
• Proven net revenue retention with renewals and expansions.
• Experience managing ARR in the $30K-$200K+ range.
• Ability to build relationships with VP and C-suite levels.

Responsibilities

• Own post-implementation relationship for a portfolio of accounts — adoption through renewal, expansion, and advocacy.
• Drive adoption of Spekit across revenue teams and embed AI Sidekick into workflows.
• Build deep, multi-threaded relationships with champions and economic buyers, including VP and C-suite levels.
• Lead strategic business reviews connecting Spekit's impact to revenue goals, not just usage metrics.
• Act as the voice of the customer with Product, Engineering, Marketing, and Sales to shape roadmaps.

Skills

Customer Success

Account Management

Strategic relationship building

Data-driven decision making

Executive communication

CS tools proficiency

Tools

Salesforce

Gainsight

Vitally

CS tooling

Job description

Spekit is seeking a Customer Success Manager to own outcomes for a portfolio of mid-market and enterprise accounts. You’ll be a thought partner and revenue driver, ensuring customers realize value and identify expansion opportunities.

You’ll build champions, lead executive reviews, and collaborate with Product, Engineering, Marketing, and Sales to shape how we go to market and deliver measurable impact.