Senior Customer Success Manager - Revenue Impact Remote

Spekit; Central City (CO); Remote; USD 90,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Equity

Full benefits (medical, dental, vision

Generous PTO

Remote-friendly

Job summary

Spekit is hiring a Customer Success Manager to own outcomes for mid-market and enterprise accounts. You will be the strategic partner the customers rely on, driving value realization and advocating for their needs inside Spekit.

You will build champions, enable adoption of Spekit features across revenue teams, and collaborate with cross-functional partners to ensure outcomes align with business goals. This role offers visibility and impact within a lean team.

Qualifications

• 4–8 years in Customer Success, Account Management, or strategic CS at a B2B SaaS company
• Proven ability to own net revenue retention and speak to renewal/expansion metrics
• Experience building relationships with VP and C‑suite-level leaders (Revenue/Enablement/RevOps)
• Experience managing a portfolio of mid‑market or enterprise accounts with ARR in the $30K–$200K+ range
• Comfort working in a fast-moving startup with ambiguity
• Strong analytical instincts to tell a data-driven story and drive action
• Exceptional communication and facilitation skills in meetings and written form
• Familiarity with CS tooling like Salesforce, Vitally, Gainsight or similar
• Experience with AI tools like Claude, ChatGPT, etc.
• Must be legally authorized to work in the US

Responsibilities

• Own post-implementation relationship for a portfolio of accounts from adoption through renewal, expansion, and advocacy
• Drive adoption of Spekit across customers' revenue teams and embed deal rooms, AI Sidekick, and just-in-time enablement
• Build deep relationships with champions and economic buyers including VP and C-level stakeholders
• Lead strategic business reviews linking Spekit impact to customers' revenue goals
• Collaborate with Product, Engineering, Marketing, and Sales to capture customer feedback
• Identify and develop customer advocates for case studies and references
• Monitor account health using data and surface churn risk early with mitigation plans
• Manage escalations with urgency and cross-functional resolution
• Collaborate with Sales to identify and close expansion opportunities
• Maintain deep product expertise and translate new capabilities into customer value

Skills

Years of experience

Net revenue retention

Executive relationships

Portfolio management

Data-driven

Communication

CS tooling

AI tools

US work authorization

Tools

Salesforce

Vitally

Gainsight

Job description

Spekit is hiring a Customer Success Manager to own outcomes for mid-market and enterprise accounts. You will be the strategic partner the customers rely on, driving value realization and advocating for their needs inside Spekit.

You will build champions, enable adoption of Spekit features across revenue teams, and collaborate with cross-functional partners to ensure outcomes align with business goals. This role offers visibility and impact within a lean team.