Senior Customer Success Manager - Revenue Impact (Remote)

Spekit; Illinois; À distance; USD 90 000 - 140 000; Plein temps

Avantages offerts par ce poste

Equity

Medical benefits

Generous PTO

Remote-friendly

Résumé du poste

Spekit is hiring a Customer Success Manager to own outcomes for mid-market and enterprise accounts. You’ll act as a strategic partner, drive adoption of Spekit, and create expansion opportunities while building champions and advocating for customers across cross‑functional teams.

You’ll collaborate with Product, Engineering, Marketing, and Sales to ensure customer feedback shapes what we build and how we go to market.

Qualifications

• 4–8 years of experience in Customer Success, Account Management, or a strategic customer‑facing role at a B2B SaaS company.
• A track record of owning net revenue retention — renewal rates, expansion ARR, and churn prevention.
• Proven ability to build relationships at VP and C‑suite level with Revenue, Enablement, or RevOps leaders.
• Experience managing a portfolio of mid‑market or enterprise accounts with ARR in the $30K–$200K+ range.

Responsabilités

• Own the post-implementation relationship for a portfolio of accounts — from adoption through renewal, expansion, and advocacy
• Drive adoption of Spekit across customers' revenue teams, embedding deal rooms, AI Sidekick, and just-in-time enablement into workflows
• Build deep, multi-threaded relationships with champions and economic buyers, including VP and C‑level stakeholders
• Lead strategic business reviews that connect Spekit's impact to revenue goals, not just product usage metrics
• Act as the voice of the customer inside Spekit, partnering with Product, Engineering, Marketing, and Sales
• Identify and develop customer advocates for case studies, speaking opportunities, and peer references
• Proactively monitor account health using data — surfacing churn risk early and mitigation plans
• Manage escalations with urgency, ownership, and transparency: documenting issues and cross-functional resolution
• Collaborate with Sales to identify and close expansion opportunities in your portfolio
• Maintain deep product expertise as Spekit evolves and help customers apply new capabilities

Connaissances

Account management

Relationship management

Communication

Data-driven decisions

Sales enablement knowledge

Outils

Salesforce

Vitally

Gainsight

Description du poste

Spekit is hiring a Customer Success Manager to own outcomes for mid-market and enterprise accounts. You’ll act as a strategic partner, drive adoption of Spekit, and create expansion opportunities while building champions and advocating for customers across cross‑functional teams.

You’ll collaborate with Product, Engineering, Marketing, and Sales to ensure customer feedback shapes what we build and how we go to market.