Senior Customer Success Lead - Revenue & Expansion (Remote)

Spekit; Austin (TX); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Equity

Full benefits (medical, dental, vision

Generous PTO

Job summary

Spekit is seeking a Customer Success Manager to own outcomes for mid-market and enterprise accounts. You’ll act as a strategic partner and revenue driver, ensuring value realization across your book and building champions at every level.

You will manage post-implementation relationships, drive adoption of Spekit across revenue teams, and collaborate with Product, Engineering, Marketing, and Sales to align customer feedback with our go‑to‑market plans.

Qualifications

• 4–8 years in Customer Success, Account Management, or a strategic customer-facing role at a B2B SaaS company.
• Track record of owning net revenue retention with renewals and expansion.
• Proven ability to engage VP/C‑suite level leaders in Revenue, Enablement, or RevOps.

Responsibilities

• Own the post-implementation relationship for a portfolio of accounts from adoption to renewal and expansion.
• Drive adoption of Spekit across revenue teams and embed in daily workflows.
• Build multi-threaded relationships with champions and economic buyers, including VP and C-level stakeholders.
• Lead strategic business reviews aligning Spekit impact to customers' revenue goals.
• Be the voice of the customer with Product, Eng, Marketing, and Sales to shape roadmap.

Skills

Relationship building

Executive-level engagement

Data storytelling

Analytical mindset

Communication

CS revenue impact

Portfolio management

Tools

Salesforce

Vitally

Gainsight

Claude

ChatGPT

Job description

Spekit is seeking a Customer Success Manager to own outcomes for mid-market and enterprise accounts. You’ll act as a strategic partner and revenue driver, ensuring value realization across your book and building champions at every level.

You will manage post-implementation relationships, drive adoption of Spekit across revenue teams, and collaborate with Product, Engineering, Marketing, and Sales to align customer feedback with our go‑to‑market plans.