Senior Customer Success Leader - Remote & Revenue-Focused

Spekit; Yorktown (VA); Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Equity

Full benefits (medical, dental, vision

Generous PTO

Remote-friendly

Job summary

Spekit is hiring a Customer Success Manager to own outcomes for mid-market and enterprise accounts. You’ll drive adoption, renewal, expansion, and advocacy, serving as a trusted advisor and revenue driver.

You’ll build multi-level relationships with champions and economic buyers, ensuring customer value and long-term partnerships in a fast-paced startup environment. You will collaborate with Product, Engineering, Marketing, and Sales to reflect customer feedback and shape go-to-market

Qualifications

• 4–8 years of experience in Customer Success, Account Management, or a strategic customer-facing role at a B2B SaaS company.
• Proven ability to build relationships with VP and C-suite level leaders in Revenue/Enablement/RevOps.

Responsibilities

• Own post-implementation relationship for a portfolio of accounts through adoption, renewal, expansion, and advocacy.

Skills

Customer Success

Account Management

SaaS

Salesforce

Gainsight

Revenue Ops

Data-driven

Tools

Salesforce

Gainsight

Job description

Spekit is hiring a Customer Success Manager to own outcomes for mid-market and enterprise accounts. You’ll drive adoption, renewal, expansion, and advocacy, serving as a trusted advisor and revenue driver.

You’ll build multi-level relationships with champions and economic buyers, ensuring customer value and long-term partnerships in a fast-paced startup environment. You will collaborate with Product, Engineering, Marketing, and Sales to reflect customer feedback and shape go-to-market