Senior Customer Success Manager - Remote Revenue Partner

Spekit; Salem (OR); Remote; USD 110,000 - 165,000; Full time

Job summary

Spekit is seeking a Customer Success Manager to own outcomes for mid‑market and enterprise accounts, acting as a trusted advisor and revenue driver. You’ll ensure customers realize ongoing value, build champions, and identify expansion opportunities within a lean, high‑impact team.

You will lead strategic reviews, collaborate with Product, Engineering, and Sales, and develop customer advocates for case studies while maintaining deep product knowledge as the platform evolves.

Qualifications

• 4–8 years in a B2B SaaS CS role.
• Proven net revenue retention and renewals.
• Experience managing mid‑market/enterprise ARR $30K–$200K+.

Responsibilities

• Own post-implementation relationships for a portfolio of accounts — from adoption through renewal, expansion, and advocacy.
• Drive adoption of Spekit across your customers' revenue teams, embedding deal rooms, AI Sidekick, and just-in-time enablement into daily workflows.
• Build deep, multi-threaded relationships with champions and economic buyers, including VP and C-level stakeholders in Revenue, Enablement, and Sales Ops.
• Lead strategic business reviews that connect Spekit's impact to your customers' revenue goals, not just product usage metrics.
• Act as the voice of the customer inside Spekit — partnering with Product, Engineering, Marketing, and Sales to ensure customer feedback shapes what we build and how we go to market.
• Identify and develop customer advocates for case studies, speaking opportunities, and peer references.
• Proactively monitor account health using data — surfacing churn risk early and building mitigation plans.
• Manage escalations with urgency, ownership, and transparency: documenting issues, driving cross-functional resolution, and keeping customers informed throughout.
• Collaborate with Sales to identify and close expansion opportunities in your portfolio.
• Maintain deep product expertise, continuously learning as Spekit's platform evolves, and helping customers apply new capabilities to their use cases.

Skills

Customer success

Strategic accounts

Executive relationships

Data analysis

Communication

Tools

Salesforce

Gainsight

Vitally

Claude AI

ChatGPT

Job description

Spekit is seeking a Customer Success Manager to own outcomes for mid‑market and enterprise accounts, acting as a trusted advisor and revenue driver. You’ll ensure customers realize ongoing value, build champions, and identify expansion opportunities within a lean, high‑impact team.

You will lead strategic reviews, collaborate with Product, Engineering, and Sales, and develop customer advocates for case studies while maintaining deep product knowledge as the platform evolves.