Senior Customer Success Manager — Remote, Revenue Growth

spekit.com; United States; Remote; USD 90,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

Equity

Medical, dental, vision

Generous PTO

Remote-friendly

Job summary

Spekit is hiring a Customer Success Manager to own outcomes for mid-market and enterprise accounts across the US. You’ll be a thought partner, strategic advisor, and internal advocate, ensuring customers realize Spekit’s value and develop champions for expansion.

You’ll build multi-threaded stakeholder relationships, drive user adoption, and lead business reviews to tie Spekit impact to revenue goals. This is a visible, high-impact role on a lean team.

Qualifications

• 4–8 years of Customer Success, Account Management, or strategic CS role in B2B SaaS.
• Proven ability to drive net revenue retention via renewals and expansions.
• Experience building relationships with VP/C-suite aligned to Revenue/Enablement/RevOps.
• Experience managing portfolios with ARR in the $30K–$200K+ range.
• Comfort in fast-moving startups with an evolving playbook.
• Strong analytics to tell a data-driven story and identify risk.
• Excellent communication and facilitation skills; able to lead meetings and present confidently.
• Familiarity with CS tools (Salesforce, Gainsight, Vitally); AI tools are a plus.
• Legally authorized to work in the US.

Responsibilities

• Own post-implementation relationship for a portfolio of accounts from adoption to renewal and expansion.
• Drive adoption across revenue teams and embed automation into daily workflows.
• Build deep relationships with champions and economic buyers including VP/C-level stakeholders.
• Lead strategic business reviews linking Spekit's impact to revenue goals.
• Advocate for customer needs inside Spekit to inform product and go-to-market.
• Identify and develop customer advocates for case studies and references.
• Monitor account health with data, surfacing churn risk early and planning mitigations.
• Manage escalations with urgency and cross-functional collaboration.
• Collaborate with Sales to identify and close expansion opportunities.
• Maintain deep product expertise as Spekit evolves and applies new capabilities.

Skills

4–8 years experience

Net revenue retention

Executive relationships

Portfolio management

Analytical mindset

Strong communication

CS tooling (Salesforce, Gainsight, Vit

Tools

Salesforce

Vitally

Gainsight

Job description

Spekit is hiring a Customer Success Manager to own outcomes for mid-market and enterprise accounts across the US. You’ll be a thought partner, strategic advisor, and internal advocate, ensuring customers realize Spekit’s value and develop champions for expansion.

You’ll build multi-threaded stakeholder relationships, drive user adoption, and lead business reviews to tie Spekit impact to revenue goals. This is a visible, high-impact role on a lean team.