Senior Customer Success Manager - Remote & Revenue Growth

Spekit; Nevada; À distance; USD 110 000 - 160 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Equity

Full benefits (medical, dental, vision

Generous PTO

Remote-friendly

Résumé du poste

Spekit is seeking a Customer Success Manager to own outcomes for a portfolio of mid-market and enterprise accounts. You’ll be a trusted thought partner and revenue driver, ensuring customers realize value, build champions, and create expansion opportunities.

This high-impact role sits on a lean team, directly affecting business outcomes. You’ll champion customer outcomes with Spekit’s platform, guiding executives and operators on adoption, renewals, and strategic initiatives while collaborating

Qualifications

• 4–8 years of experience in Customer Success or a strategic customer-facing role at a B2B SaaS company.
• Track record of owning net revenue retention — renewals, expansions, and reduced churn.
• Proven ability to build relationships at VP and C‑suite level (Revenue/Enablement/RevOps).
• Experience managing a portfolio of mid-market or enterprise accounts with ARR in the $30K–$200K+ range.
• Comfort operating in a fast-moving startup with ambiguity.
• Strong analytical instincts: use data to tell a story and drive action.
• Excellent communication and facilitation skills; run tight meetings.
• Experience with AI tools like Claude, ChatGPT, etc.
• Must be legally authorized to work in the US.

Responsabilités

• Own the post-implementation relationship for a portfolio of accounts from adoption through renewal, expansion, and advocacy.
• Drive adoption of Spekit across customers' revenue teams, embedding deal rooms, AI Sidekick, and just-in-time enablement.
• Build deep relationships with champions and economic buyers, including VP and C‑level stakeholders.
• Lead strategic reviews tying Spekit impact to revenue goals beyond product usage metrics.
• Represent the voice of the customer with Product/Engineering/Marketing/Sales.
• Identify and develop customer advocates for case studies and references.
• Monitor account health using data; surface churn risk early and mitigate.
• Manage escalations with urgency and cross-functional collaboration.
• Collaborate with Sales to identify and close expansions.
• Maintain deep product expertise and apply new capabilities to use cases.

Connaissances

Net revenue retention

VP/C-suite relationships

Portfolio management

Analytical thinking

Communication

AI tool familiarity

CS tooling experience

US work authorization

Outils

Salesforce

Vitally

Gainsight

Description du poste

Spekit is seeking a Customer Success Manager to own outcomes for a portfolio of mid-market and enterprise accounts. You’ll be a trusted thought partner and revenue driver, ensuring customers realize value, build champions, and create expansion opportunities.

This high-impact role sits on a lean team, directly affecting business outcomes. You’ll champion customer outcomes with Spekit’s platform, guiding executives and operators on adoption, renewals, and strategic initiatives while collaborating