Senior Customer Success Partner — Revenue-Focused, Remote

Spekit; Crystal Bay (NV); À distance; USD 120 000 - 170 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Equity

Full benefits

Generous PTO

Remote-friendly company culture

Résumé du poste

Spekit is hiring a Customer Success Manager to own outcomes for mid-market and enterprise accounts. You’ll be the trusted partner driving adoption, expansion, and advocacy while acting as a revenue driver, not just a support function.

You’ll build champions across Revenue, Enablement, and Sales, ensuring customers realize value and engage with Spekit’s evolving platform. This role emphasizes outcomes, data-driven decisions, and clear communication.

Qualifications

• 4–8 years in Customer Success, Account Management, or similar B2B SaaS role.
• Proven ability to own net revenue retention and renewals.
• Experience with executives (VP/C-suite) and RevOps.
• Portfolio management of mid‑market/enterprise ARR $30K–$200K+.
• Strong data-driven approach and ability to articulate insights.

Responsabilités

• Own post-implementation relationships across a portfolio, from adoption to renewal and expansion.
• Drive adoption of Spekit across revenue teams, embedding AI tools into daily workflows.
• Develop multi-threaded relationships with champions and economic buyers.
• Lead strategic business reviews linking Spekit impact to revenue goals.
• Be the voice of the customer, shaping product and go-to-market through feedback.
• Identify advocates for case studies, speaking engagements, and references.
• Monitor account health using data and mitigate churn risks early.
• Manage escalations with urgency and cross-functional resolution.
• Collaborate with Sales to close expansion opportunities.
• Maintain deep product expertise and apply new capabilities to use cases.

Connaissances

Account Management

Customer Success

Relationship building

Data analysis

Cross-functional collaboration

Sales collaboration

Communication

Outils

Salesforce

Gainsight

Vitally

Claude

ChatGPT

Description du poste

Spekit is hiring a Customer Success Manager to own outcomes for mid-market and enterprise accounts. You’ll be the trusted partner driving adoption, expansion, and advocacy while acting as a revenue driver, not just a support function.

You’ll build champions across Revenue, Enablement, and Sales, ensuring customers realize value and engage with Spekit’s evolving platform. This role emphasizes outcomes, data-driven decisions, and clear communication.