Senior Customer Success Manager — Enterprise Data Platform

Swooped; United States; Remote; USD 80,000 - 120,000; Full time

Benefits offered by this job

Flexible work arrangements

Collaborative team environment

Professional development opportunities

Job summary

A data-focused technology firm in the United States is seeking a Customer Success Manager to drive customer adoption and retention. This role requires a proactive approach to managing relationships and delivering guidance throughout the customer's journey. Ideal candidates should possess at least 5 years of experience in technical customer success roles, a strong understanding of cloud software solutions, and the ability to communicate effectively with senior executives. The firm's commitment to excellence ensures a vibrant and supportive work environment.

Qualifications

• Minimum 5 years in a Technical Customer Success role.
• Deep knowledge of cloud software solutions and data management.
• Strong presentation and communication skills.

Responsibilities

• Manage enterprise customer relationships for retention and growth.
• Provide guidance and ensure product adoption.
• Document success plans and track customer health.

Skills

Technical Account Management

Consultative Selling

Data Management

Stakeholder Management

Software Architecture Understanding

Education

Bachelor's degree or equivalent experience

Job description

A data-focused technology firm in the United States is seeking a Customer Success Manager to drive customer adoption and retention. This role requires a proactive approach to managing relationships and delivering guidance throughout the customer's journey. Ideal candidates should possess at least 5 years of experience in technical customer success roles, a strong understanding of cloud software solutions, and the ability to communicate effectively with senior executives. The firm's commitment to excellence ensures a vibrant and supportive work environment.