Senior Customer Success Manager – SaaS & Data Analytics

The ICE Group; Sunnyvale (CA); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading tech startup in California seeks a Customer Success Manager to lead the deployment of advanced SaaS systems. You will engage with customers, manage retention efforts, and identify sales opportunities. The ideal candidate should have 7-10 years of relevant experience in technology, strong interpersonal skills, and the ability to lead teams. This role offers growth potential into a Director position and the opportunity to influence energy efficiency innovations.

Qualifications

• 7 - 10 years of Customer Success experience at a technology company.
• Track record delivering complex, cross functional projects with large enterprise customers.
• Experience with SaaS products and Agile methodologies.

Responsibilities

• Lead others in the deployment of advanced analytics-based SaaS systems.
• Utilize client engagement and project management skills.
• Responsible for customer retention and identifying additional sales opportunities.

Skills

Customer Success experience

Project management skills

SaaS products experience

Analytical skills

Interpersonal communication

Presentation skills

Team leadership

Education

Engineering or Technical degree

Job description

A leading tech startup in California seeks a Customer Success Manager to lead the deployment of advanced SaaS systems. You will engage with customers, manage retention efforts, and identify sales opportunities. The ideal candidate should have 7-10 years of relevant experience in technology, strong interpersonal skills, and the ability to lead teams. This role offers growth potential into a Director position and the opportunity to influence energy efficiency innovations.