Senior Enterprise Customer Success Manager

ZoomInfo; Vancouver (WA); Hybrid; USD 70,896 - 111,408; Full time

Benefits offered by this job

Comprehensive Medical, Dental, Vision benefits

401(k) Matching

Parental Leave

Wellness Program

Strong onboarding program

Job summary

A fast-growing technology company in Vancouver, WA, is seeking a Customer Success Manager to enhance product adoption and customer satisfaction. The role involves building strategic relationships with key accounts, managing customer projects, and leveraging insights to ensure clients achieve optimal value. Candidates should have 2+ years of experience in customer success or account management within SaaS environments. This hybrid position requires in-office presence three days a week, offering a competitive salary and robust benefits.

Qualifications

• 2+ years of customer success experience in a SaaS environment.
• 2+ years of experience with Enterprise-level accounts.
• Understanding of revenue operations and sales methodologies.

Responsibilities

• Drive product adoption and retention for strategic customers.
• Develop trusted relationships with key customer stakeholders.
• Monitor application usage trends and provide recommendations.

Skills

Customer success experience

Account management

Sales experience

Communication skills

Project management

Client relationships

Technical communication

Crisis management

Innovative ideas

Education

Bachelor’s Degree

Master’s Degree

Job description

A fast-growing technology company in Vancouver, WA, is seeking a Customer Success Manager to enhance product adoption and customer satisfaction. The role involves building strategic relationships with key accounts, managing customer projects, and leveraging insights to ensure clients achieve optimal value. Candidates should have 2+ years of experience in customer success or account management within SaaS environments. This hybrid position requires in-office presence three days a week, offering a competitive salary and robust benefits.