Senior Enterprise Customer Success Manager

Connecteam; Jersey City (NJ); Remote; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k)

Job summary

Connecteam is seeking a Strategic Customer Success Manager for its high-value Enterprise and Strategic customers in the US. This fully remote role requires a proactive, consultative, and data-driven approach to ensure long-term retention, expansion, and advocacy.

You will engage with executive stakeholders and drive value realization across complex organizations. Ideal candidates have 3+ years in enterprise SaaS, experience with ACV $100K+, and a track record of influencing senior leaders.

Qualifications

• 3+ years of B2B SaaS experience in a Customer Success, Account Management, or Consulting role.
• Experience managing Enterprise/Strategic accounts (ACV of $100K+).
• Proven ability to engage with and influence senior executives (VP, C-Level).
• Track record of driving expansion within a customer portfolio.
• Analytical mindset with experience leveraging customer data for decision-making.

Responsibilities

• Develop and execute strategic success plans aligned with customers’ key objectives to ensure long-term retention and growth.
• Engage with C-level executives, IT teams, and operational leaders to drive adoption and advocacy.
• Partner with customers to solve business challenges and maximize value of Connecteam’s platform.
• Identify expansion opportunities within accounts and collaborate with Sales to drive upsells and cross-sells.
• Leverage usage analytics and feedback to identify risks and opportunities.

Skills

B2B SaaS

Executive engagement

Expansion mindset

Analytics

Cross-timezone work

Job description

Connecteam is seeking a Strategic Customer Success Manager for its high-value Enterprise and Strategic customers in the US. This fully remote role requires a proactive, consultative, and data-driven approach to ensure long-term retention, expansion, and advocacy.

You will engage with executive stakeholders and drive value realization across complex organizations. Ideal candidates have 3+ years in enterprise SaaS, experience with ACV $100K+, and a track record of influencing senior leaders.