Enterprise Customer Success Manager - Data Platform

Reltio

Town of Texas (WI)

Hybrid

USD 121,000 - 240,000

Full time

5 days ago

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Job summary

Reltio in the United States, an SAP Company, is seeking a Customer Success Manager to drive adoption and retention across enterprise customers. You will own post-sale relationships, apply product and industry knowledge, and guide customers toward measurable outcomes by delivering unified, interoperable data.

This role requires deep cloud/software experience, strong executive communication, and a consultative approach to ensuring customers realize ROI.

Qualifications

Minimum 5 years relevant work experience as a Technical CSM, Technical Account Manager or Success Architect in Enterprise Software.
Deep knowledge of cloud software solutions, master data management, data governance, data quality and analytics concepts.
Ability to build trust with customers and articulate business value of the solution.

Responsibilities

Account management for large enterprise customers to drive value and retention.
Identify adoption opportunities and retention risk, aligning internal teams.
Develop strategic success plans aligned with customer's goals.
Lead executive meetings and workshops to capture outcomes and ROI.
Collaborate with Sales for upsell and cross-sell opportunities.
Document usage, health scoring, and ROI metrics to enable data-driven decisions.