Senior Customer Success Leader: ROI & AI-Driven Growth

Leadout Capital

Indianapolis (IN)

Hybrid

USD 120,000 - 190,000

Full time

4 days ago

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Job summary

Leadout Capital seeks a Senior Customer Success Manager who serves as a strategic partner to high-value Signature customers. You will drive ROI-focused engagement, align multiple stakeholders, and deliver cross-functional success plans that maximize Salesforce value.

You will lead complex programs, design scalable workflows, and mentor teams while maintaining executive-level communications and prioritizing customer outcomes.

Qualifications

8+ years in Customer Success, SaaS, or strategic consulting.
Exceptional communication and presentation skills with executive influence.
Experience coordinating across multiple orgs to align goals and timelines.

Responsibilities

Act as the primary strategic partner to Signature customers.
Drive ROI-driven engagement and complex program management across multi-orgs.
Design and oversee scalable workflows to maximize adoption and value.
Mentor and influence internal teams and customer executives to achieve goals.

Skills

Communication

Presentation

Influence

Objection handling

Strategic leadership

Tools

Salesforce Sales Cloud

Sales Cloud

Service Cloud

AI governance tools

Job description

You will lead complex programs, design scalable workflows, and mentor teams while maintaining executive-level communications and prioritizing customer outcomes.

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