Senior Customer Success Lead — AI-Driven Enterprise

salesforce.com, inc.; Indianapolis (IN); Hybrid; USD 150,000 - 227,000; Full time

Job summary

Salesforce is seeking a Senior Customer Success Manager, Senior Manager to drive strategic account leadership and deliver measurable business value across our Signature customers. You will integrate multiple products and orchestrate complex programs to ensure adoption, health, and maximum value from Salesforce investments.

This Individual Contributor role requires executive-level communication, mastery of stakeholder management, and the ability to align cross-functional teams around customer

Qualifications

• 8+ years of relevant Customer Success, SaaS platform use, or related strategic consulting fields.

Responsibilities

• ROI-Driven Engagement: translate activities into tangible customer value.
• Complex Program Management across multi-org Signature customers.
• Mentor team members and share internal subject matter expertise.

Skills

Customer Success

Executive influence

Stakeholder management

Communications

Tools

Sales Cloud

Job description

Salesforce is seeking a Senior Customer Success Manager, Senior Manager to drive strategic account leadership and deliver measurable business value across our Signature customers. You will integrate multiple products and orchestrate complex programs to ensure adoption, health, and maximum value from Salesforce investments.

This Individual Contributor role requires executive-level communication, mastery of stakeholder management, and the ability to align cross-functional teams around customer