Senior Customer Success Leader | AI-Driven, Multi-Org

Salesforce

New York (NY)

On-site

USD 120,000 - 160,000

Full time

3 days ago

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Job summary

Salesforce seeks a Senior Customer Success Manager who leads strategic initiatives across complex, multi-org Signature customers to maximize value from Salesforce investments. You will partner with IT and business leaders to drive adoption, health, and expertise, delivering seamless outcomes through coordinated product and process workflows.

In this IC role, you’ll influence stakeholders, design agentic workflows, and ensure ROI-focused programs with measurable business impact across customer

Qualifications

8+ years of experience in Customer Success or SaaS.
Experience leading strategic engagements across complex multi-org customers.
Proven ability to align IT and business stakeholders with measurable value.

Responsibilities

ROI-Driven engagement planning that translates activities into measurable value.
Own complex programs across multi-org customers with integrated roadmaps.
Mobilize resources and connect expert teams to customer needs.
Draft engagement charters with clear goals and success metrics.
Align internal teams around customer business and technical goals to deliver value.
Design multi-step digital workflows to optimize client interactions.
Determine high-touch vs AI-assisted coverage for customer segments.

Skills

ROI-Driven Engagement

Complex Program Management

Resource Mobilization

Engagement Charter

Business Value Integration

Agentic Workflow Design

ROI Segmentation

Job description

In this IC role, you’ll influence stakeholders, design agentic workflows, and ensure ROI-focused programs with measurable business impact across customer

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