Senior Customer Success Leader: AI-Driven ROI

Salesforce; Indianapolis (IN); Hybrid; USD 150,000 - 227,000; Full time

Job summary

Salesforce is seeking a Senior Customer Success Manager who drives strategic impact for Signature customers and aligns internal resources to meet business goals.

The role focuses on optimizing adoption, technical health, and value realization across complex multi-org implementations, with an emphasis on AI-enabled workflows and governance. Office-flexible with 3 days in the Salesforce office weekly.

Qualifications

• 8+ years of experience in Customer Success, SaaS, or related strategic consulting.
• Excellent communication and presentation skills with ability to influence executives.
• Ability to handle objections, navigate discussions, and drive alignment.
• Central resource for collaboration with technical and business teams.

Responsibilities

• Lead strategic account leadership across complex, multi-org Signature customers.
• Define engagement charter with goals and metrics for value delivery.
• Coordinate resources and align internal/external teams to customer priorities.
• Advise customers with Salesforce knowledge and business insight to drive outcomes.
• Mentor teammates and expand internal subject-matter expertise.

Skills

Communication

Executive influence

Relationship management

Strategic thinking

Objection handling

Cross-functional collaboration

Tools

Sales Cloud

Service Cloud

Job description

Salesforce is seeking a Senior Customer Success Manager who drives strategic impact for Signature customers and aligns internal resources to meet business goals.

The role focuses on optimizing adoption, technical health, and value realization across complex multi-org implementations, with an emphasis on AI-enabled workflows and governance. Office-flexible with 3 days in the Salesforce office weekly.