Senior Customer Success Manager - AI-Driven Growth Champion

Salesforce; Chicago (IL); Hybrid; USD 150,000 - 227,000; Full time

Benefits offered by this job

Time off programs

Medical insurance

Dental insurance

Vision care

Mental health support

Paid parental leave

Life and disability insurance

401(k)

Employee stock purchase program

Job summary

Salesforce is seeking a Senior Customer Success Manager to drive strategic outcomes for our most complex Signature customers. You will align business goals with Salesforce solutions, oversee multi-stream programs, and advocate for client success at the executive level.

This role emphasizes ROI-driven engagement, governance of complex accounts, and collaboration with internal partners to deliver measurable value while guiding enterprise customers through AI-driven transformations.

Job description

Salesforce is seeking a Senior Customer Success Manager to drive strategic outcomes for our most complex Signature customers. You will align business goals with Salesforce solutions, oversee multi-stream programs, and advocate for client success at the executive level.

This role emphasizes ROI-driven engagement, governance of complex accounts, and collaboration with internal partners to deliver measurable value while guiding enterprise customers through AI-driven transformations.