Strategic Customer Success Manager, AI-Driven ROI

salesforce.com, inc.; New York (NY); Hybrid; USD 180,000 - 248,000; Full time

Benefits offered by this job

Office three days per week

Job summary

Salesforce is seeking a Customer Success Manager, Senior Manager to drive strategic outcomes for Signature customers. This role leads cross-functional delivery, anchors ROI-driven engagements, and integrates multiple products to maximize Salesforce value.

The position is office-flexible, requiring in-office presence three days per week, with hybrid collaboration across advanced client ecosystems and internal teams to accelerate business outcomes through AI-enabled workflows.

Qualifications

• 8+ years in Customer Success, SaaS, or strategic consulting.
• Strong communication and executive-level influencing skills.
• Proven ability to handle objections and align stakeholders.
• Experience with enterprise customers and scaling innovation.
• Familiarity with Salesforce platforms preferred.

Responsibilities

• Lead strategic account success for multi-org Signature customers.
• Develop ROI-based engagement plans and success metrics.
• Coordinate multi-stream programs and deliverables.
• Collaborate with IT and business leaders to drive value.
• Design agentic workflows to optimize data-intensive tasks.

Skills

Executive communication

Influence at executive level

Program management

Stakeholder management

Tools

Sales Cloud/Service Cloud

Job description

Salesforce is seeking a Customer Success Manager, Senior Manager to drive strategic outcomes for Signature customers. This role leads cross-functional delivery, anchors ROI-driven engagements, and integrates multiple products to maximize Salesforce value.

The position is office-flexible, requiring in-office presence three days per week, with hybrid collaboration across advanced client ecosystems and internal teams to accelerate business outcomes through AI-enabled workflows.