Strategic Customer Success Manager: ROI, AI, multi-org

salesforce

McLean (VA)

Híbrido

USD 123 000 - 186 000

Tempo integral

Há 5 dias

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Resumo da oferta

Salesforce is seeking a Customer Success Manager to drive measurable business impact for the company’s Signature customers. You will partner with executive leaders to align on goals, coordinate across multiple products and teams, and ensure strong adoption and value realization of Salesforce investments.

The role emphasizes strategic advisory, complex program management, and scalable workflows, with office-flexible in-office expectations.

Qualificações

5-6 years of relevant experience in Customer Success, SaaS, or strategic consulting.
Excellent communication and presentation skills across all levels, including executives.
Strong ability to handle objections and drive alignment.
Ability to coordinate and clarify roles among collaborators to deliver solutions.

Responsabilidades

ROI-driven engagement: translate activities into tangible customer value.
Complex program management across multi-org customers and align priorities.
Resource mobilization: connect expert resources to customer needs.
Engagement charter: define goals and metrics for alignment.
Business value integration: align internal teams around customer goals to ensure value delivery.
Agentic workflow design: create multi-step processes to free senior time for relationship building.
ROI segmentation: determine where high-touch vs AI support is needed.