Strategic Customer Success Manager – Salesforce & ROI

Leadout Capital; McLean (VA); Hybride; USD 120 000 - 180 000; Plein temps

Résumé du poste

Leadout Capital seeks a seasoned Customer Success Manager to drive strategic value for our Signature customers in a high-impact, multi-org environment.

You will own ROI-focused engagements, coordinate complex programs, and marshal cross-functional resources to deliver measurable business outcomes. The role blends advisory influence with operational execution to maximize Salesforce investments.

Qualifications

• Demonstrated ability to influence at executive/C-level.
• Strong communication and presentation skills across stakeholders.

Responsabilités

• Own ROI-driven engagement and translate activities into customer value.
• Lead complex programs across multi-org customers and align priorities.
• Mobilize resources and act as the central conduit between customer and team.
• Create engagement charters with clear goals and metrics.
• Align internal stakeholders around customer business and technical goals.
• Design multi-step digital workflows to free up senior relationships for strategic work.
• Determine which tasks require high-touch human effort vs. Always-on AI support.

Connaissances

Stakeholder management

Executive communication

Business strategy

Relationship building

Outils

Sales Cloud

Service Cloud

Description du poste

Leadout Capital seeks a seasoned Customer Success Manager to drive strategic value for our Signature customers in a high-impact, multi-org environment.

You will own ROI-focused engagements, coordinate complex programs, and marshal cross-functional resources to deliver measurable business outcomes. The role blends advisory influence with operational execution to maximize Salesforce investments.