Senior Customer Success Leader - AI-Driven SaaS

salesforce.com, inc.; Arizona; Hybrid; USD 120,000 - 160,000; Full time

Job summary

Salesforce is seeking a Customer Success Manager, Senior Manager, to ensure high-value customers using the Signature Success Plan achieve measurable ROI with our platform. This role acts as a trusted advisor, coordinating deliverables, aligning business and technical goals, and driving executive-level engagement across IT and business leadership.

The position is office-flexible (in-office minimum three days per week) and focuses on State, Local Government, and Education sectors.

Qualifications

• 5-7+ years in Customer Success, SaaS, or related fields.
• Strong consulting skills with C-level influence.
• Ability to translate business value into technical outcomes.
• Experience driving adoption of cloud platforms with cross-functional teams.
• Excellent communication and relationship-building skills.

Responsibilities

• Act as single point of accountability for Signature deliverables and renewals.
• Coordinate all deliverables across the Signature lifecycle.
• Advise on business and technical solutions to customer problems.
• Manage stakeholder relationships at executive levels within IT and business.
• Lead quarterly reviews of feature usage to drive adoption and value.
• Identify and address barriers to customer success and renewals.

Skills

Customer Success

Stakeholder Management

Strategic Advisory

Cloud Adoption

Education

Bachelor's degree in a related field

Tools

Sales Cloud

Omni-Channel

Job description

Salesforce is seeking a Customer Success Manager, Senior Manager, to ensure high-value customers using the Signature Success Plan achieve measurable ROI with our platform. This role acts as a trusted advisor, coordinating deliverables, aligning business and technical goals, and driving executive-level engagement across IT and business leadership.

The position is office-flexible (in-office minimum three days per week) and focuses on State, Local Government, and Education sectors.